What is the check-in and check-out policy at Mercure Nairobi Upper Hill?
Check-in is at 14:00 and check-out is at 11:00.
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Mercure Nairobi Upper Hill – A Favorite for Families in Nairobi
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Key details
About the Hotel
Kenya Road, Upper Hill, Nairobi, 00100,
- Close to Upper Hill
Great
8.6
7.9
4.6
4.7
3-star business hotel with state-of-the-art conferencing and a pillar-less ballroom
Amenities & Facilities
The hotel complex features a
Accommodations
The hotel offers
Dining
Business & Meetings
The hotel has a state-of-the-art pillar-less ballroom that can accommodate up to 550 guests for conferences, meetings, or private parties. WOJO, a co-working space on site, offers shared desks and private offices for business travelers. A dedicated team at the hotel plans events, and the
Location & Services
The hotel is located in Nairobi's Upper Hill financial district, surrounded by banks, embassies, and multinational companies, and is a 15-minute drive from Jomo Kenyatta International Airport. A complimentary shuttle service takes guests to The Junction Mall and The Village Market for shopping. The hotel also offers airport pick-up and drop-off, a
Highlights
Rooms: 44 soundproof rooms with tea/coffee makers
Dining: Sikia Fine Dining Restaurant with wine selection
Business: Pillar-less ballroom for 550 guests & 14th-floor boardroom
Wellness: Heated pool, Technogym gym, Uzima Spa with sauna & steam room
Location: Upper Hill financial district, 15 min from JKIA
Services: Complimentary shuttle to malls & tour desk for safaris
“My recent exploration of this Nairobi property revealed a team truly dedicated to guest comfort, evident in their warm reception and efficient service. The rooms, noted for their quietude and thoughtful design, provide a restful atmosphere, complemented by reliable internet and robust security. It strikes me as an excellent starting point for any Kenyan adventure, with a particular nod to the attentive individuals who contribute to its welcoming ambiance.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Superior King Room
2 persons
31 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details
King Room
2 persons
30 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- Non-smoking rooms
- Free Wi-Fi
- Parking
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Air conditioning in public areas
- Gift/Newsstand
- Beauty salon
- Executive/club floor
- Lobby
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness club
- Sports trainer
Guest Parking
- Public parking is possible on site for free.
Services
- Shuttle service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Bank service
- Wake up service
- Bell staff/Porter
Dining
- In-room breakfast
- A la carte restaurant
- Lobby bar
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Outdoor heated swimming pool
- Ballroom
- Spa & wellness centre
- Sauna
- Steam room
Room features
- Air conditioning
- In-room safe
- Mini-bar
- Soundproofed rooms
- Tea and coffee facilities
- Turndown service
- Dining table
- In-room desk
- Ironing facilities
Bathroom
- Private bathroom
- Hair dryer
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Show more
Dining Onsite
Nestled in the serene Upper Hill district, Bizari offers a delightful fusion of African, local, and international cuisines. The modern ambiance invites guests to indulge in hearty meals while enjoying a leisurely experience, making it a delectable retreat from the city's hustle and bustle.
Mercure Nairobi Upper Hill Location
Kenya Road, Upper Hill, Nairobi, 00100,
Explore Nairobi
Explore Nairobi's Attractions
David Sheldrick Wildlife Trust
6 minutes drive
Home to orphaned elephants, this sanctuary offers guided tours. Visit during feeding times for a unique animal encounter.
Nairobi National Museum
10 minutes drive
Showcasing Kenya's heritage, this museum features art, cultural artifacts, and fossils. Enjoy nature trails in the adjacent gardens.
Jeevanjee Gardens
25 minutes walking
A serene public park in the city center, perfect for picnics. Features lush greenery and historical monuments.
Nyayo Stadium
9 minutes walking
A multi-sport facility known for hosting athletic events. Enjoy vibrant local football matches and seasonal sporting events.
Walking Tour of Upper Hill
10 minutes walking
Explore the upscale neighborhood on foot. Admire incredible architecture and vibrant street art created by local artists.
Spa Day at Qiongozi Wellness Escapes
10 minutes drive
Relax with holistic spa treatments and yoga sessions. An ideal spot for rejuvenation after a busy day exploring the city.
Baraka Restaurant
1 minute walking
Offers a cozy atmosphere and local dishes. Try the ugali and grilled meats for a true Kenyan taste experience.
Larder
7 minutes walking
Contemporary setting serving international cuisine. Known for fresh farm-to-table ingredients and a diverse menu.
Kenya National Theatre
5 minutes drive
Venue for local plays, music, and cultural performances. Check the schedule for family-friendly shows and special events.
Westlands
10 minutes drive
A vibrant nightlife district with bars and clubs. Offers live music events and a lively atmosphere for all ages.
Tips on navigating the city
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Property information and rules
Check-in
from 14:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of US$30 per person per day.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Arabic, Hindi, Swahili
Number of floors:
14
Number of rooms:
44
Former name
Crowne Plaza Hotel
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Pros
Really good staff
Spacious rooms
Good breakfast variety
Clean hotel
Cons
Late transport pickup
Payment processing issues
Appalling customer service
Guest reviewsShow more reviews
FAQs
About Mercure Nairobi Upper Hill
How far is Mercure Nairobi Upper Hill from Jomo Kenyatta International Airport?
The hotel is located 15 km from Jomo Kenyatta International Airport.
Is parking available at Mercure Nairobi Upper Hill?
Free public parking is available on-site without reservation.
What dining options does Mercure Nairobi Upper Hill provide?
The hotel features an à la carte restaurant and a lounge bar.
Are there spa services available at Mercure Nairobi Upper Hill?
The hotel offers a wellness center, a sauna, and spa treatments.
What are the nearby attractions to Mercure Nairobi Upper Hill?
Nearby attractions include Nairobi National Park (approximately 24 minutes away) and The Junction Mall (about 1 km).
Does Mercure Nairobi Upper Hill provide free Wi-Fi?
Guests can access complimentary Wi-Fi throughout the hotel.
What are the room amenities offered at Mercure Nairobi Upper Hill?
Rooms include a flat-screen TV, air conditioning, mini-fridge, coffee maker, and a writing table.
What recreational facilities does Mercure Nairobi Upper Hill have?
The hotel features a fully equipped gym, heated outdoor swimming pool, and children's play area.
Is there an airport shuttle service at Mercure Nairobi Upper Hill?
Paid airport shuttle services are available for guests.
Which languages are spoken by staff at Mercure Nairobi Upper Hill?
The staff is multilingual, including English and Swahili.
What type of hotel is Mercure Nairobi Upper Hill?
The hotel caters to both business and leisure travelers and offers wellness-focused amenities.
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